Return policy
1. Right of withdrawal
You have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period starts from the day you—or a third party designated by you—receive the goods.
2. Exceptions
The right of withdrawal does not apply to products delivered in sealed packaging that cannot be returned for health protection or hygiene reasons once the packaging has been opened after delivery.
3. Conditions for return
- • Please return products unused and unwashed, preferably in the original packaging.
- • You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
4. Return process
- a) Send us a statement of withdrawal, e.g. by e-mail to biuro@empiretextile.pl (you may use a model withdrawal form, but it is not required).
- b) Package the item securely and include your order number.
- c) Ship the return at your own expense to the return address:
- Empiretextile Sp. z o.o.
- ul. Demokratyczna 110
- 93-348 Łódź, Poland
5. Who pays shipping?
- • You cover the return shipping costs, unless the item is defective or sent in error.
6. Refund processing
Once we receive and inspect your return, we will refund the full purchase amount (including standard shipping cost) within 14 days using your original payment method.
7. Complaints (damaged or incorrect items)
For defective or incorrect items, contact us at biuro@empiretextile.pl or use the Complaint Form. Complaints are processed within 14 days.
8. Contact for questions
For any return-related inquiries, please reach us at: biuro@empiretextile.pl