AGB
1. General information
These Terms define the rules for using the online store www.sentiahome.eu (hereinafter: “Store”), placing orders for products available in the Store, delivery, payment, withdrawal rights and the complaints procedure.
2. Company information
Orders are processed by:
Empiretextile Sp. z o.o.
Registered office: ul. Żurawia 6/12 lok. 745, 00-503 Warszawa, Poland
Warehouse and returns: ul. Demokratyczna 110, 93-348 Łódź, Poland
NIP: 7011074017, REGON: 521213876, KRS: 0000952385
biuro@empiretextile.pl · +48 690 984 002
3. Product information
The Store sells home textiles, mainly towels. All products are new, original and sourced directly from verified manufacturers under the SÊNTIA HOME brand.
4. Prices
All prices are shown in the currency displayed in the Store and include VAT. Shipping costs are not included in the product prices and are calculated during checkout. We reserve the right to update prices, product availability and promotional offers without prior notice. Changes do not apply to confirmed orders.
5. Placing orders
- Orders may be placed via www.sentiahome.eu 24/7.
- Creating an account is not required to place an order.
- To finalize an order, the customer adds products to the cart, fills in the shipping details, selects the delivery and payment method and confirms the order with the button “Order with payment obligation”.
An order confirmation is sent by e-mail. The contract is concluded when the customer receives the confirmation.
6. Payments
Accepted payment methods are shown at checkout (Shopify Payments: BLIK, Visa, Mastercard, Apple Pay, Google Pay, Klarna and others). Orders are processed after payment is confirmed.
7. Delivery
We deliver via DHL, InPost and DPD. Delivery time: 2–7 business days depending on destination. The buyer receives tracking information by e-mail upon shipment. If a parcel is visibly damaged upon delivery, please report it to the courier immediately and request a damage report.
8. Product availability
Orders are fulfilled based on product availability in our warehouse. In case of missing stock, the customer will be informed and offered a partial shipment, extended delivery time, an alternative product or cancellation of the order with a full refund. Contact: biuro@empiretextile.pl.
9. Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason. The period starts on the day you receive the goods. To withdraw, send a clear statement (e.g. e-mail or letter) to Empiretextile Sp. z o.o., ul. Demokratyczna 110, 93-348 Łódź, Poland, biuro@empiretextile.pl. Refunds are issued using the same payment method within 14 days of receiving the returned goods. Return shipping costs are paid by the customer. We may withhold the refund until we receive the goods or proof of their return.
10. Exceptions to returns
For hygiene reasons we do not accept returns of products delivered in sealed packaging that is not suitable for return for health protection or hygiene reasons, if the packaging was opened after delivery. Products sold as a set are returned as a whole set.
11. Complaints and warranty
We guarantee that our products are free of physical and legal defects. If a defect is found, the customer may request repair or replacement, a price reduction, or withdraw from the contract (if the defect is significant). To make a complaint, contact biuro@empiretextile.pl with the order details and clear photos. Complaints are processed within 14 days.
12. Final provisions
The Store operates under Polish law. In case of disputes we will first seek an amicable resolution. Information on consumer rights and out-of-court complaint procedures is available at https://www.uokik.gov.pl.
